Resume

Redacted for online posting

Kenneth C Coe, Jr
ken@coehome.com

Systems Support Specialist

Summary

I am a Systems Support/ Blended Skills Technician with over 15 years experience in the planning, testing, and implementation of information technology systems. My background includes extensive experience with LAN/WAN environments varying from single PCs to large corporate and government networks. I have a demonstrated record of success in troubleshooting and repairing systems, increasing efficiency, and optimizing the stability, security, and utilization of shared information. I am certified in a wide range of computer processing and networking technologies.

Skills

  • Technology Management – TCO, Ergonomics & Usability, Security Awareness, Efficiency Monitoring, Cost Reduction through Technology
  • Desktop Technology – PCs, Thin Clients, POS, Printers, Scanners, Cameras
  • Connectivity – Hubs, Switches, Routers, Access Points, Gateways, Bridges, Modem Banks, Firewalls, Network/Traffic Monitoring
  • Server Technology – Storage technology, Fail over/Redundancy, High availability, Load balancing, Blade Systems
  • Operating Systems – Dos3 – Vista / NT Server 3.51 – 2003 R2, OSX, Linux Kernel 2.0.36+, Pick OS, AIX (previous V 4.13)
  • Solutions – Client/Server, Email, Web, Productivity, Network Management, Collaboration, Information-Sharing, Security, VOIP

Relevant Experience

  • Romulus, MI – Systems and Network Support Consultant 2008-2009
  • Ann Arbor, MI – Systems and Network Support – Lead Technician/Engineer 2006-2008
  • Detroit, MI – Technical Support Specialist / Senior Field Support 2000-2004
  • Southfield, MI – Technician Technical Support Specialist – Consultant to I.S.A. 1999-2000
  • Southfield, MI – Field Support Specialist – Computer Systems 1998-1999
  • Farmington Hills, MI – Hardware systems analysts – Customer Support 1996-1998

Certifications

  • A+ Certified Technician – Comptia ,Technician ID — DA7DTT2766
  • Network+ Certified Professional – Comptia, Technician ID — E1CDTT2033
  • Certified Service Professional – Hewlett Packard, Technician ID — SF2594
  • Accredited Platform Specialist – Compaq (HP), Technician ID — 0001500168
  • Platinum Certified Sales and Service – IBM, Technician ID — DA7DTT2766
  • Certified Service Technician – DELL, Technician ID — 64720 (Expired)

Education and Training

  • Ann Arbor, MI – L.A. Transfer
  • Chillicothe, OH – Audio / Video Technology

Professional Associations

  • Washtenaw Linux Users Group – Webmaster and Sysadmin – Previous President
  • ARROW Communication Association – Club Call Trustee and Delegate to the Board of Directors